Niall Carey

General Manager- Governance & Compliance

Telstra

Australia

Professional Summary

Niall Carey started in the telecommunications industry at Apple in Ireland, where he worked as a service technician and followed up with his studies for his telecommunications degree in the evenings. Niall is passionate about working with people and seeing things through, giving a well-rounded respect throughout the operations. Niall currently has a team of 3 key managers working for him to ensure discipline in regulation and timely service to all of their customers. He oversees the business continuity management and risk profile for the Customer Service Delivery section. Niall identifies risks in extreme events to always ensure that there is contingency plans in place, overseeing continuous testing of the of these contingency plans and oversees the auditory team that maintins our ISO 2008 certification. The company has quality management systems and mechanisms in place to perservere throughout difficult occurrences so that there are no interruptions. Niall previoulsy was responsible for delivering customer restoration & activation services in a particular area in Australian, providing leadership to 250 operatives daily for these services.

Skills

Specialization

Customer Service Delivery Stakeholder Management, Project & Program Manager. Team Leadership; Regulation; Business Continuity Management; Running Risk Profiles; Internal Auditing Assessment