Michel Houle

Associate Director, Analysis Performance, Strategy

Bell Canada

Canada

Professional Summary

SUMMARYStatistician, with strong data analysis and problem-solving skills, who has shared his expertise with various operational groups over the years. Resolute and results-focused, he applies mathematical precision while taking into consideration the Company’s strategic needs and operational reality. BELL Canada Associate Director – Analysis Performance / Strategy 2007 to presentSenior Consultant – Performance Measures & Analysis 2003 to 2006 Lead the strategic development team within the Integrated Channel Marketing group. • Lead, manage and deliver Ad Hoc strategies initiatives and Projects which helped drive more than $5M in cost reduction or increase in revenues in 2007• Have completely revamp Time & motion methodology and modeling of cost breakdown structure.• Have negotiated and collaborate with BCH centralized Reporting team to clearly identify what responsibilities (and who) would be transfer to the centralized team and what would be our new role (2nd level support). BELL Canada Senior Consultant – Applied Mathematics 1999 to 2003 Manager – Measures and Analysis 1998 to 1999 Initiates and directs statistical studies and analyses aimed at developing improved management processes. Heads a small team of mathematical and statistical specialists. Provides consulting services as needed to colleagues in his department and to call centre managers seeking efficient methods for solving mathematical problems of varying complexity. Responsible for Benefits assessment of all IVR (Interactive Vocal Response) projects.

Skills

Specialization

Optimisation Statistical Analytics, Finance, Telecommunications